User Agreement - LandAIA

Addendum of specific terms for real estate services — applies to all listing, search, and real estate connection activities on LandAIA.

Language notice: This English version is provided for the convenience of international users and store reviewers (Apple / Google). In case of any conflict between the Vietnamese and English versions, the Vietnamese version shall prevail for legal interpretation purposes.

1. INTRODUCTION & SCOPE

This Agreement is an inseparable part of the general Terms of Service. It establishes professional standards, service fees, and the responsibilities of the parties engaged in real estate (RE) activities on the Platform.

2. USER ROLES

Broker: A User who registers a professional account to list properties, manage inventory, and provide connection services.
Customer: A person seeking information to buy, sell, lease, or rent real estate.
LandAIA: The provider of technology infrastructure and AI analysis tools. LandAIA does not directly participate in negotiation, payment, or contract signing between the parties. LandAIA is not a representative, agent, or legal partner of any Broker or Customer.

3. LISTING STANDARDS

To build a transparent market, LandAIA applies strict content standards:

Authenticity: Address, area, legal status, and price must be accurate at the time of listing.
Images: Must be actual photos of the property. Using images of other projects or misleading images is strictly prohibited.

🚫 Strictly prohibited from listing:

Properties not legally eligible to be offered under applicable law.
Properties that are in dispute, seized, or subject to a land reclamation notice.
Duplicate listings or fake listings intended to harvest user data (spam).

4. FEES AND PAYMENT POLICY

4.1. Platform service fees

Applied per the plans (Miễn Phí/Free, Cơ Bản/Basic, Pro, Pro Ultimate) Users select. Pricing is published on the Platform and may change from time to time.

4.2. Broker commission

The negotiation and payment of broker commissions is a separate civil matter between the Broker and Customer. Minh Thinh Technology Group Joint Stock Company does not collect commissions, does not intervene, and is not liable for the performance of commission obligations between the parties.

5. LEGAL RESPONSIBILITIES OF THE PARTIES

Broker's responsibilities:

Warrant that the Broker has or will fully comply with all practice requirements under applicable law.
Be solely liable before the law for the lawfulness of the property information listed.

Customer's responsibilities:

Independently verify legal property information with competent authorities before entering into a transaction.

LandAIA's responsibilities:

Maintain a stable platform and support listing moderation based on reported violations.
Provide AI-powered analysis tools.

6. HANDLING VIOLATIONS

We apply the following measures to violations of listing standards or indications of fraud:

Warning & takedown: For first-time or inadvertent violations.
Account suspension (7-30 days): For intentionally posting fake or misleading listings.
Permanent ban & referral to authorities: For conduct indicating fraud or serious legal violations.

7. SPECIFIC DISCLAIMERS

In addition to the general Terms, LandAIA is not liable for:

Any losses arising from civil transactions, deposit contracts, or sales between Broker and Customer.
Changes in property value or liquidity based on AI assistant suggestions.
AI is not a licensed valuation organization.
Accuracy of planning information (You must verify at the Department of Natural Resources and Environment or competent authorities).

8. COMPLIANCE WITH GOVERNING LAW

All activity on LandAIA must comply with the latest laws in force as of 2026, including:

Land Law 2024.
Real Estate Business Law 2023.
Housing Law 2023.
Related decrees and guiding circulars.

9. KNOW YOUR CUSTOMER (KYC)

LandAIA reserves the right (but not the obligation) to request Brokers to provide:

A copy of national ID/passport.
A valid real estate broker practice certificate.
Documents proving ownership or lawful authorization of the property being offered for sale/lease.

Minh Thinh Technology Group Joint Stock Company commits to maximum efforts to clean up the market, but We do not substitute for Users' own diligence and responsibility to verify information.