LandAIA Language notice: This English version is provided for the convenience of international users and store reviewers (Apple / Google). In case of any conflict between the Vietnamese and English versions, the Vietnamese version shall prevail for legal interpretation purposes.
01 GENERAL STATEMENT
The LandAIA platform provides online software services (software subscription plans and credits for AI features) and does not trade in physical goods. There is therefore no shipping, delivery or goods-return activity; the applicable policy is the service-delivery, termination and refund policy below.
02 HOW SERVICES ARE DELIVERED
- Services are delivered entirely online, 24/7, through the LandAIA mobile app (released on the App Store and Google Play) and the website https://landaia.net;
- Each plan's benefits, term and price are shown clearly before the Customer confirms the purchase.
When service begins (plan activation):
| Payment method | Activation time |
|---|---|
| In-app purchase (App Store / Google Play) | Immediately after the app store confirms a successful transaction |
| Bank transfer by VietQR code (automatic reconciliation) | As soon as the system records the payment (normally within a few minutes) |
| Manual bank transfer | After the operations team reconciles, within 24 working hours |
- The plan term is counted in days from activation (e.g. a 1-month plan = 30 days); the expiry date is shown in the Customer's account;
- During the term, the Customer uses the service continuously; technical interruptions (if any) are fixed as soon as possible.
03 RENEWAL
- Plans bought in-app via the App Store/Google Play may auto-renew under the app store's mechanism; manage or cancel auto-renewal in your App Store/Google Play account settings at least 24 hours before the renewal time;
- Plans paid directly by bank transfer do not auto-renew unless clearly stated at purchase; when a plan expires, the account moves to the free mode (basic features, with limits) and the Customer's data is preserved.
04 TERMINATION
4.1 By the Customer
- Stop using or do not renew the plan; the account moves to the free mode (basic features, with limits) when the paid plan expires;
- Delete the account: in the app (Settings → Account → Delete account) or as guided on the Delete account page. Deletion cannot be undone and data is handled under the published Personal Data Privacy Policy.
4.2 By the Company
- Suspend or stop providing services to accounts showing signs of breaching the law or the Terms of Service, compromising system security, or at the request of a competent state authority;
- If the Company discontinues a service for operational reasons, Customers whose plans are still running are notified in advance and compensated under section 5 below.
4.3 Data on termination
Account information and Customer data are handled under the Personal Data Privacy Policy; payment records are retained in accordance with accounting law.
05 REFUND POLICY
a) In-app purchases (App Store / Google Play): refunds follow Apple's/Google's refund policies; Customers submit refund requests directly to the respective app store. The Company cannot intervene in Apple's/Google's decisions but will gladly assist and guide Customers through the process.
b) Direct payment (bank transfer): fees paid are non-refundable, except where the Platform cannot deliver the purchased service due to the Company's fault — in which case the Customer is refunded the portion of the fee corresponding to the unusable service time.
c) AI credits: credits granted with a plan or bought in addition are used within the service, have no cash value and are non-refundable, except in the case described in point b.
d) Overpayments, duplicate transfers, invalid transactions: refunded to the Customer after reconciliation.
e) Refund method and time limit: by bank transfer to the account the Customer provides, within 07 working days of the two sides agreeing on the refund arrangement. Customers bear no fee for receiving a refund (except any fee charged by the Customer's own bank under its own tariff, if any).
f) Submitting a refund request: via the hotline 0943206933, email hotro@landaia.net or in-app chat, with the transaction code/transfer receipt. The resolution process follows the published Receipt & Resolution of Feedback, Requests and Complaints.