LandAIA Language notice: This English version is provided for the convenience of international users and store reviewers (Apple / Google). In case of any conflict between the Vietnamese and English versions, the Vietnamese version shall prevail for legal interpretation purposes.
Frequently Asked Questions (FAQ) — quick answers to the most common questions about accounts, features, service plans, payment and security.
01 APP & ACCOUNTS
What is LandAIA?
LandAIA is a professional real-estate management platform for brokers and investors, comprising a mobile app (iOS, Android) and a web platform. It helps you manage your property portfolio, customers (CRM), field surveys, map & zoning lookups, and work with an AI assistant.
How do I create an account?
- Download the LandAIA app from the App Store or Google Play;
- Tap "Sign up" on the login screen;
- Enter your full name, email, phone number and password (minimum 8 characters). Your national ID number is optional — only needed if you want enhanced identity verification;
- Confirm and complete registration.
I forgot my password — what do I do?
Tap "Forgot password?" on the login screen and enter your registered email. The system will send a password-reset link to your email within a few minutes. Can't see it? Check your Spam/Promotions folder.
Can I delete my account?
Yes. Go to Settings → Account → Delete account in the app, or submit a request on the Account deletion page. Deletion cannot be undone; requests are processed within 30 days. Your data is erased under the Privacy Policy; payment records alone are retained as required by accounting law.
02 PROPERTIES & SURVEYS
How do I add a new property?
Go to "My properties" → tap "+" → choose "Add from survey" or "Enter manually" → fill in the details and photos → Save.
How can I search for properties?
- Standard search: type keywords into the search bar;
- Advanced search: use detailed filters (price, area, location…);
- Voice search: tap the mic icon and speak your request, e.g. "Find a 3-storey house under 5 billion in Cau Giay".
What is an offline survey?
Offline surveys let you collect property information with no network coverage. Data is stored on your device and syncs automatically once you are back online.
How do I look up zoning on the map?
Open the in-app map and turn on the zoning layer to view zoning information for the area you care about. Note: the zoning data shown is for reference only as of the time of access — before any transaction, verify against official information from the competent authorities.
03 AI ASSISTANT
What can the AI assistant do?
- Search for properties in natural language;
- Answer questions about the property market;
- Write sale/rental listing posts;
- Suggest properties that match a customer's needs;
- Analyse price and market trends;
- Help fill in forms and draft content.
You are always clearly informed when you are interacting with AI; AI-generated content is for reference only — transaction decisions are yours (see the AI Disclaimer).
How do I know whether content was generated by AI?
AI-generated content on the platform carries an identification label with a verification code. Anyone can verify it free of charge, no account needed, at verify.landaia.net.
How do I use voice search?
Tap the microphone icon on the home screen or in the search bar, then speak your request.
04 CUSTOMER MANAGEMENT (CRM)
How do I add a new customer?
Go to "Customers" → tap "+" → enter the customer's details (name, phone, needs) → Save. You can note interaction history and the properties you have introduced.
Can I track a customer's viewing history?
Yes. When you share properties via the customer portal, each time the customer opens one the system records it. Open the customer's details to see the full history.
05 PLANS & PAYMENT
What plans are available?
- Free — a 07-day trial for new users to experience the app;
- Basic — individuals starting to manage properties and customers;
- Pro — professional brokers: full AI and analytics toolset;
- Pro Ultimate — everything in Pro + priority support + partner-based zoning checks.
Listed prices and detailed benefits for each plan are displayed openly on the "Service packages" screen in the app before you confirm a purchase; buy for terms of 1, 3, 6 or 12 months — any term discount is shown as soon as you select the term. In-app purchase prices via the App Store/Google Play follow the app store's listing and may differ from direct-payment prices. Pricing principles: Pricing Policy.
Which payment methods are supported?
- In-app purchase (App Store / Google Play) — the plan activates as soon as the app store confirms;
- VietQR bank transfer — confirmed automatically by the system; the plan usually activates within minutes;
- Manual bank transfer — reconciled and activated within 24 working hours.
The platform does not store your card details and uses one and only one receiving bank account, published in the Payment Policy — any request to transfer money to a different account is a scam.
How do I cancel auto-renewal?
Plans bought via the App Store/Google Play may auto-renew under the app store's mechanism — cancel in your App Store/Google Play account settings at least 24 hours before the renewal time. Plans paid by bank transfer do not auto-renew.
What happens when my plan expires, or if I want to change plans?
On expiry, your account moves to the free mode (basic features, with limits) and your data is preserved. You can upgrade or renew at any time; downgrading before your current plan expires is not supported.
How do I get an invoice?
Send your invoicing details together with the transaction code to hotro@landaia.net — the Company issues electronic invoices as required by law.
What is the refund policy?
Transactions via the App Store/Google Play: refunds follow Apple's/Google's policies — submit your request directly to the app store; LandAIA is happy to guide you. Bank-transfer payments: fees paid are non-refundable, unless the service cannot be delivered due to LandAIA's fault — in that case the unusable portion of the term is refunded within 07 working days of agreement. Full text: Termination & Refund.
06 SECURITY & PRIVACY
Is my data safe?
Data in transit is encrypted with SSL/TLS; sensitive fields are stored with AES-256 encryption. We process personal data under Vietnamese personal-data-protection law — details in the Privacy Policy.
How long do personal-data requests take?
Requests to access, correct, delete or withdraw consent are processed within 72 hours of receiving a valid request.
Where do I report a security vulnerability?
Email hotro@landaia.net with the subject "[URGENT] Security Issue" — we commit to responding within 24 hours.
07 LEGAL & BUSINESS
Where can I read the platform's policies?
All 13 documents (terms, privacy, pricing, payment, complaints, refunds, data processing…) are published openly at the Legal Center — landaia.net/legal, no account needed.
Is there an English version?
Yes — 12 legal pages have an English version (the EN button on each page, or /en/terms, /en/privacy…). Where the two versions conflict, the Vietnamese version prevails legally.
Enterprise deployment for your own team?
LandAIA offers an enterprise option (team management, your own brand in the app). Contact hotro@landaia.net or 0943.206.933 for advice and a dedicated service contract.
08 CONTACT SUPPORT
📧 Email: hotro@landaia.net (24/7) · 📱 Hotline: 0943.206.933 · 💬 In-app chat · ⏰ 8:00–22:00, Monday to Sunday.