Payment Policy

01 SCOPE

This policy applies to every payment transaction when buying a service package, renewing a package or buying AI credits on the LandAIA platform. The payment currency is Vietnamese Dong (VND). The Platform does not offer cash-on-delivery (COD), as services are delivered entirely online.

02 PAYMENT METHODS

2.1 In-app purchase via App Store / Google Play

• Customers pay with their App Store (Apple) or Google Play (Google) account; the entire collection process is handled by Apple/Google under the app store's security standards;
• Packages bought through an app store may auto-renew under the app store's mechanism; Customers manage or cancel renewal in their App Store/Google Play account settings at least 24 hours before the renewal time;
• The package is activated immediately once the app store confirms a successful transaction.

2.2 Bank transfer by VietQR code (automatic confirmation)

• The system generates a QR code and a transfer note unique to each transaction; the Customer scans the code with their banking app to transfer;
• Transactions are reconciled and recorded automatically through a bank-transaction reconciliation infrastructure provider; the package is activated as soon as the system records a successful payment (normally within a few minutes);
• Customers must transfer exactly the amount and the note shown on the payment screen.

2.3 Manual bank transfer

• The Customer transfers to the Company's bank account using the details (bank, account number, account holder, transfer note) shown on the payment page;
• The operations team reconciles and activates within 24 working hours of the funds being recorded; if the package is not activated after that time, please contact the hotline 0943206933 or email hotro@landaia.net with the transfer receipt.

2.4 Sole receiving bank account

03 PAYMENT SAFETY AND SECURITY

• The Platform does not store Customers' bank-card details; payments are processed by the app stores (Apple/Google), banks and licensed intermediary service providers;
• Payment data kept on our systems consists only of: transaction code, transaction value, payment method and payment status;
• All data connections are encrypted with SSL/TLS; payment records are retained in accordance with accounting law;
• Never transfer money to any account other than the details officially displayed on the Platform; the Company never asks Customers for passwords or banking OTP codes in any form.

04 TRANSACTION CONFIRMATION AND INVOICES

• Transaction status and payment history are shown in the Customer's account on the Platform;
• The Company issues invoices under e-invoice law; to receive an invoice, send your invoicing details to hotro@landaia.net together with the transaction code.

05 TRANSACTION ISSUES

• Money transferred but the package is not activated: contact support with your receipt; the Company reconciles with the bank/intermediary and activates the package, or refunds if the transaction is invalid;
• Wrong note or wrong amount: the transaction goes to manual reconciliation; the Company contacts the Customer to verify and settle (activate, collect the shortfall or refund the excess);
• Duplicate transactions: the duplicated amount is refunded to the Customer after reconciliation;
• The process and time limits follow the published Receipt & Resolution of Feedback, Requests and Complaints.

06 CONTACT INFORMATION